Do You Have Complaints? Create JAMB Support Ticket

JAMB has provided a platform for all candidates who have complaints or questions as regard the following area listed below. And this can be done by creating and submitting a JAMB support ticket. The ticket is an electronic complaint that can be tracked and is free to everyone on JAMB portal.

  • 2021 NIN Related Issues
  • Admission
  • Biometric Capture and Verification
  • Booking of Appointment
  • Change of Course/Institution
  • Correction of Data e.g name, e-mail address, etc.
  • General complaint
  • Late Application
  • OTP Code
  • Payment
  • Unaccredited CBT Centre

Kindly note that those having issues like “Your passport obtained from NIMC is not valid…” and other related issues with generating JAMB profile code can send an email to [email protected]

Read: Solution In Sending NIN To 55019 For JAMB Profile Code

On their portal, there is a general support ticket, candidate support ticket, and online support system, so you can pick any of the three means as related to you. And according to the Board, Support tickets are attended to immediately between 24 – 48 hours, except on weekends.

This platform is the most reliable to get answers to any questions relating to registration or admission.

How to Lodge Complaints via the Central Online Support System (COSS)

  • Kindly Visit the JAMB Support portal https://jamb.gov.ng/Support
  • Click on “Create Support Ticket”.
  • You will be asked if you’re a JAMB candidate or want to complain on behalf of someone – click yes!
  • Fill the form appropriately and click send. Please write down your transaction ID and use correct email address.
  • JAMB will mail you when a reply has been made to the ticket been submitted.
  • You can also check if your complaint has been answered via support.jamb.gov.ng/candidate-support/my-tickets.

Candidates need not to visit the Board’s Headquarters or State Offices to lodge any complaints.

Frequently Asked Questions

I made mistake in my name when registering for jamb

I have been trying to generate my JAMB profile code since yesterday but what they are saying is that my name does not match the name enrolled on the NIMC

I can’t login in to check my admission each time I enter my details what I get is invalid log in details

I did change of institution and am yet to receive the OTP

I’m unable to check my admission status online

All the above complaints and similar ones should be conveniently lodged on the platform where all complaints are treated by the Board as soon as possible.

Bolarinwa Olajire

An associate lecturer at MAPOLY with demonstrated history of working in the education industry. Skilled in analytical skills, C++, Fortran, and Entrepreneurship. Strong education professional with a M. SC focused in condensed matter from University of Ibadan and PhD student at FUNAAB.


  1. Akinteye Oluwapelumi John says:

    I had tried several times to create my profile code but not avail. Please ,how can I create it before the time runs out ?

    1. Bolarinwa Olajire says:

      To get a quick response, locate the nearest JAMB office.

    2. Iliya Joy says:

      Am try to get my profile code bt to no avail

  2. Nnaji Chiemerie says:

    I have being trying to get my profile but no work please help

    1. Bolarinwa Olajire says:

      Try to go to the nearest JAMB office to lodge your complaint

  3. James-Mbah, Gerard Chidiebere says:

    Unable to generate profile code. Here’s is my NIN no. And my phone no.

  4. They will say there’s nothing they can do about it 😡
    Since April 14th

    1. Bolarinwa Olajire says:

      Send a message to them and they will replied you.

  5. Adekpe ifeoluwa Elizabeth says:

    Have been sending my NIN to 55019 since last week and they’re not responding.
    Have not gotten my profile code and jamb registration is closing on Saturday which is on the 15th of this month.
    I’ve made a complaint with my MTN customer care and they said the issue is from jamb office

    1. Bolarinwa Olajire says:

      Try to use a SIM that is already linked with NIN to send your NIN to 55019.

  6. Me I’ve tried aln the available method..send mail use the ussd code,sms and created a ticket but I still haven’t got my profile code

    1. Bolarinwa Olajire says:

      Ask someone whose line has been linked with NIN to help you send it. One of my students just got her own yesterday after weeks of trying to get the code.

  7. Kilsi sam- viko says:

    I have sent NIN to 55019 but have not gotten profile code since yesterday and jamb expires today

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