Do You Have Complaints? Create JAMB Support Ticket

JAMB has provided a platform for all candidates who have complaints or questions as regard the following area listed below. And this can be done by creating and submitting a JAMB support ticket and also via Whatsapp. The ticket is an electronic complaint that can be tracked and is free to everyone on JAMB portal.

  • 2021 NIN Related Issues
  • Admission
  • Biometric Capture and Verification
  • Booking of Appointment
  • Change of Course/Institution
  • Correction of Data e.g name, e-mail address, etc.
  • General complaint
  • Late Application
  • OTP Code
  • Payment
  • Unaccredited CBT Centre

Kindly note that those having issues like “Your passport obtained from NIMC is not valid…” and other related issues with generating JAMB profile code can send an email to nimc-jamb2021@nimc.gov.ng.

Read: Solution In Sending NIN To 55019 For JAMB Profile Code

On their portal, there is a general support ticket, candidate support ticket, and online support system, so you can pick any of the three means as related to you. And according to the Board, Support tickets are attended to immediately between 24 – 48 hours, except on weekends.

This platform is the most reliable to get answers to any questions relating to registration or admission.

How to Lodge Complaints via the Central Online Support System (COSS)

  • Kindly Visit the JAMB Support portal https://jamb.gov.ng/Support
  • Click on “Create Support Ticket”.
  • You will be asked if you’re a JAMB candidate or want to complain on behalf of someone – click yes!
  • Fill the form appropriately and click send. Please write down your transaction ID and use correct email address.
  • JAMB will mail you when a reply has been made to the ticket been submitted.
  • You can also check if your complaint has been answered via support.jamb.gov.ng/candidate-support/my-tickets.

Candidates need not to visit the Board’s Headquarters or State Offices to lodge any complaints.

JAMB Whatsapp Support

The ASD Technologies, the developer of the WhatsApp solution, announced that the platform would provide help with such things as “step-bystep” registration procedure, for instance, as well as providing a feedback mechanism for effective service delivery.

The platform is not meant to replace but complement the existing ticketing system, thereby expanding access to critical services, among others.

Frequently Asked Questions

I made mistake in my name when registering for jamb

I have been trying to generate my JAMB profile code since yesterday but what they are saying is that my name does not match the name enrolled on the NIMC

I can’t login in to check my admission each time I enter my details what I get is invalid log in details

I did change of institution and am yet to receive the OTP

I’m unable to check my admission status online

All the above complaints and similar ones should be conveniently lodged on the platform where all complaints are treated by the Board as soon as possible.

Bolarinwa Olajire

A tutor with demonstrated history of working in the education industry. Skilled in analytical skills. Strong education professional with a M. SC focused in condensed matter.


  1. I had tried several times to create my profile code but not avail. Please ,how can I create it before the time runs out ?

  2. Unable to generate profile code. Here’s is my NIN no. And my phone no.

  3. Have been sending my NIN to 55019 since last week and they’re not responding.
    Have not gotten my profile code and jamb registration is closing on Saturday which is on the 15th of this month.
    I’ve made a complaint with my MTN customer care and they said the issue is from jamb office

  4. Me I’ve tried aln the available method..send mail use the ussd code,sms and created a ticket but I still haven’t got my profile code

    1. Ask someone whose line has been linked with NIN to help you send it. One of my students just got her own yesterday after weeks of trying to get the code.

      1. I have lodged complaint about absence on jamb support yet I haven’t receive any approval.please what can I do

  5. I have sent NIN to 55019 but have not gotten profile code since yesterday and jamb expires today

  6. Hello sir please help us with this issue of profile code I just got my profile code yesterday by 3am in the morning and I went to the place I want to buy e pin they told me that the e pin has closed its was a shock to people when they heard it alot of people have not registered for jamb because of the issue of profile code. sir I want you to help us postpone the date even though it is 3days or a week we will be glad to hear that please sir we beg you in the name of God or Almighty Allah.thanks you sir God bless you

  7. My profile code isn’t yet linked with my NIN
    PFOFILE CODE:1854314342
    Form ID: KWA/182
    Phone number 07044684207

    1. When I checked my transfer approval i saw that i was transferred back to my course
      Like from mass communication to mass communication
      And i have been seeing AIP
      Which is admission in progress
      For a monty plus now
      What should I do?

  8. Please how long does it take for this jamb support system to give response,I clicked on the link they sent to me and I am seeing nothing except status ..open ,what does it mean

  9. I want change my middle name in jamb because in all my document am using bolanle but in jamb am using omolara

  10. Please help me I’m unable to upload my WAEC already uploaded my ND result. I went to jamb office they raised so many remitter’s but all to no avail pls help me.

  11. I have done my jamb regularisation since last year march,up till down jamb have approved,what is the problem.

    1. I did change of name early November last year but after uploading my results on the 1st of March 2022 I saw that the old name was still there please what can I do or was the correction not successful

  12. Unable to retrieve the sim I used in generating my profile code last year
    And I was not sick to sit for the exam please how do I get my profile code
    Have login my complain to jamb portal no response since

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