JAMB has provided a platform for all candidates with complaints or questions regarding the below-mentioned areas. This can be done by creating and submitting a JAMB support ticket via WhatsApp. The ticket is an electronic complaint that can be tracked and is free to everyone on JAMB portal.
- 2023 NIN Related Issues
- Admission
- Biometric Capture and Verification
- Booking of Appointment
- JAMB CAPS
- Change of Course/Institution
- Correction of Data, e.g., name, e-mail address, etc.
- General complaint
- Late Application
- OTP Code
- Payment
- Unaccredited CBT Centre
Those having issues like “Your passport obtained from NIMC is not valid…” and other related problems with generating the JAMB profile code can email nimc-jamb2022@nimc.gov.ng.
Read: Solution In Sending NIN To 55019 For JAMB Profile Code
On their portal, there is a general support ticket, candidate support ticket, and online support system, so you can pick any of the three means that are related to you. According to the Board, Support tickets are attended to immediately between 24 – 48 hours, except on weekends.
This platform is the most reliable to get answers to any questions relating to registration or admission.
How to Lodge Complaints via the Central Online Support System (COSS)
- Kindly Visit the JAMB Support portal https://jamb.gov.ng/Support
- Click on “Create Support Ticket”.
- You will be asked if you’re a JAMB candidate or want to complain on behalf of someone – click yes!
- Fill out the form appropriately and click send. Please write down your transaction ID and use the correct email address.
- JAMB will mail you when a reply has been made to the submitted ticket.
- You can also check if your complaint has been answered via support.jamb.gov.ng/candidate-support/my-tickets.
Candidates need not visit the Board’s Headquarters or State Offices to lodge complaints.
JAMB Whatsapp Support
ASD Technologies, the developer of the WhatsApp solution, announced that the platform would provide help with such things as a “step-by-step” registration procedure, for instance, and a feedback mechanism for effective service delivery.
The platform is not meant to replace but complement the existing ticketing system, thereby expanding access to critical services.
